Central Support Team

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The Team:
Radha Mongia-Aucott
MSc PBS, BCBA, UKBA (cert)
Central Support Team Manager

My Name is Radha, I am the Central Support Team Manager at City Care Partnership. I’ve worked for the company since 2021. I have my Board certification (BCBA/ UKSBA) and Master’s degree in Positive Behaviour Support. I work across the organisation and work closely with the Senior PBS Practitioners. I am particularly interested in supervision and organisational behaviour management, as well as functional assessments and behaviour programs. I love working with the people supported to helping increase quality of life.

The Team: Niamh Roberts,
BSc (Hons), MSc ABA
Senior PBS Practitioner

My name is Niamh Roberts, I am a Senior PBS Practitioner. I have worked at City Care since 2022 and have been in the field for 8 years, working with many different people, ages and support needs. I have BSc in Psychology with Counselling and an MSc in Applied Behaviour Analysis. I am currently on the BACB/UKSBA pathway to being a Behaviour Analyst. I am passionate about developing the people quality of life through skill development and bespoke education.

At City Care Partnership, our Central Support Team (CST) plays a pivotal role in embedding Positive Behavioural Support (PBS) across all services. Recently restructured, the CST has been strengthened to support:

Career progression
Recognition of staff expertise
An agile, values-led model of support

Who We Are

The CST includes:

A CST Manager, who also holds Board-Certified Behaviour Analyst (BCBA) status
Two Senior PBS Practitioners, each supporting one half of the organisation
Four Practice Leads, embedded within services across Greater Manchester

The team is led by our Director of Quality & Compliance, providing expert oversight of complex support, mentoring frontline staff, and ensuring high-quality PBS delivery in every service.

The CST works flexibly across services and projects, while maintaining regular hands-on contact with both individuals and teams.

Specialist Clinical Input

We also partner with external clinicians who bring further expertise to the people we support. This includes:

A Clinical Psychologist
An additional Qualified Behaviour Analyst

These clinicians are available on a referral basis and provide advanced assessment and clinical supervision, particularly where behavioural presentations are more complex.

Collaborative, Person-Centred Planning

PBS at City Care is never done to people — it’s done with them. The CST works closely with:

The individuals we support (where possible)
Their families and key people in their lives
Support teams on the ground

Together, we co-create practical, strengths-based pathways that promote communication, autonomy, and personal growth.

What This Looks Like in Practice

Our PBS-informed model:

Builds effective communication strategies
Promotes real choice and opportunity
Encourages independence and skill development
Embeds the Active Support model in daily routines
Reduces behaviours of concern by meeting needs in positive, proactive ways

This enables people to participate meaningfully in life, gain confidence, and access new opportunities — fostering inclusion, dignity, and wellbeing.

Our Commitment

We will:

Be honest and listen
Share experiences and learn together
Challenge ourselves to keep improving

By being bold in our practice, we make a real and lasting difference in the lives of the people we support.

Our Training Foundations Include:

Positive Behavioural Support (PBS) Foundations
Functional Behaviour Assessment & Data Collection
Supporting Communication Needs
Autism-Informed Practice
Trauma-Informed Care
Active Support Model
De-escalation & Positive Crisis Planning
Bespoke, service-specific training

The Team: Abbey Jenkins,
BSc (Hons), MSc ABA
Senior PBS practitioner

My name is Abbey Jenkins, I am a Senior PBS practitioner and have been working at City Care since 2023. I have a BSc (Hons) Psychology from the University of York, an MSc Applied Behaviour Analysis from Bangor University and a level 1 in British Sign Language. I am working towards my BCBA/UKSBA certification. I am passionate about working in the field of behavioural science, specifically in enhancing communication and independent living skills for the people we support.

News

Welcome to City Care Caelan!

Caelan moved into Broom Lane in November 2024; Ellen (Team Leader) shares her thoughts and observations on his move.

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Skills for Care create whole new film from hike footage!

On a recent Bimble we were joined by a film crew from Skills for Care.

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Skills for Care create whole new film from hike footage!

Maxlife latest issue!

The latest edition of MaxLife, the magazine of City Care partnership, is available to view and download here.

LEARN MORE >

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Work with us

Why Work with us? Community Access Support Partner - The Role Our recruitment process When you start Meet the staff Current Vacancies Team Leader reference request

What We Do

Positive Behaviour Support Central Support Team Safeguarding & Whistleblowing MusicFest 2024 Values In Action MaxLife back issues Visitor policy

How We Rate

Activities

Hiking and Walking Cycling and Sports Arts and Crafts (Yew Tree Hub) Yew Tree Stables and Urban Farm: Connection Through Animal Care Voice Training, Music and Performance (Yew Tree Hub) The Work Project (Yew Tree Hub)

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