City Care is clearly a well established, highly respected and successful organisation within both the local and wider community, various inspectorates, staff, service users and their families have a very high regard for this company. The ethos of care and support was there [at City Care Partnership], every bit as much for the employees, as for the service users.
Investors in People: a recent report.
I've been given lots of opportunities to take on new responsibilities and expand my skill set. I'm certainly never bored working here!
Sekai Seawell, Office Manager
The company genuinely puts strategies in place to help people make the most of themselves
Matt Donovan, Support Worker
It's not just the health and lifestyle benefits, research shows physical activity boosts self-esteem, mood, sleep quality and energy
Tom Foley, Qualified Walk Leader, City Care Partnership
I want all disabled people; whatever their age or background, to have the opportunity to fulfill their potential – to lead full and active lives that are valued by society.
Esther Mc Vey, MP Minister for Disabled People
The biggest single lesson we have learnt is that the earlier we support people in their own community, the greater their chance of succeeding in life.
I think the service is brilliant. I am very happy with the support I get from my support workers, they are great. We talk about my health plan and things I want to do all the time. I also have a job which I really like.
Anonymous client response to the Care Quality Commission inspection, 2013
PBS & City Care Partnership
PBS & City Care Partnership
City Care Partnership is committed to promoting Positive Behavioural Support (PBS) as its service model. This approach has become established as the preferred approach when working with people with learning disabilities or autism who exhibit behaviours described as challenging.
PBS is a values led approach that evolved from practice in applied behaviour analysis (ABA). It brings together assessment and intervention approaches from applied behaviour analysis, the values base from normalisation & social role valorisation and practices from person centred thinking.
PBS takes the view that the behaviour has a function for that person and the aim is to identify that function, and support the person so that their needs are met. This results in the person no longer needing to behave in ways which others find challenging. The PBS approach ensures that aversive or punitive approaches are actively discouraged as they are unethical and ineffective in the long term.
The aim of a PBS approach is to increase quality of life and decrease challenging behaviour by teaching new skills and making changes to a person’ environment.
PBS focuses on;
Improvements in quality of life for the individual and positive promotion of desired behaviours
Person centred planning (PCP)
Using a long term values led focus
Comprehensive and functional assessments
Clearly distinguishing between preventative and reactive strategies
Using primary preventative strategies by altering environmental conditions and skills teaching
Removing the use of punishment based consequences
Working in partnership will all appropriate stakeholders
City Care Aims
City Care has the following aims, through the use of this PBS policy and wider initiatives across the organisation
To promote a culture of PBS throughout City Care.
To provide a safe and protective environment for both the people we support, their families and the staff that support them.
To support each person to have the best quality of life possible.
To ensure that each person’s rights and dignity are upheld, protected, and maintained.
To provide appropriate PBS training and support for all the staff of City Care. This includes an introduction to PBS, certificate in PBS, advanced certificate and advanced professional diploma.
To ensure that all staff working for City Care have the skills to be able to respond appropriately to any behaviour that challenges.
To promote a culture of skills development which promotes dignity and respect whilst enhancing self-esteem.
To ensure that the people supported by City Care are confident of their rights to be treated fairly.
To ensure social parity by promoting a culture of social inclusion and respect for diversity.
To promote an open and honest culture with a clear duty of candour.
To ensure a collaborative approach involving the people we support, staff, parents, and other agencies.
To use positive monitoring to support the consistent implementation of PBS.
Utilise periodic service review (PSR) to monitor, maintain and improve service quality.
Use the Central Support Team (CST) involvement to support and maintain consistent implementation of PBS.
Use independent specialist involvement to suppport and maintain consistent implementation of PBS.
For More info download City Care Partnership’s PBS Policy here:
CCP Positive Behavioural Support Policy
For referrals, in the first instance, please telephone our Care Management Office: 0161 428 1086
For emergency referrals outside office hours please call our Outreach Support Team: 0161 495 7923
For non-urgent enquiries please use the form below:
If your child is facing transition to adult services we understand the fears and anxieties of that young person and their family. There are a lot of factors to consider and getting accurate information and support during transition is very important. We have successfully helped others through this process and whilst the challenges can seem daunting, they can also be exciting and rewarding for all involved. If you are in this position and are unsure of the way forward, we would be more than happy to discuss it with you.
City Care Partnership aims for the highest possible standards across the service we provide and in everything that we do. Quality runs throughout all areas from our service development, assessment of need, packages of support and the systems around them.
Our diverse range of person centred services offer something for everyone. We pride ourselves on being a transparent organisation and we are always willing to learn. This can be from the people we support; their families and friends; our support teams, actually we believe that we can learn from everyone we have contact.
Innovative Tenants Voices ensure that everyone has the chance to have their say and this is supported through Family Forums and questionnaires. Running alongside this is our Quality Assurance Manager does regular inspections, unannounced visits & audits of the services. We are registered with the Care Quality Commission and we are very proud to be fully compliant in all our areas of support.
Please feel free to explore our website and see some of the many things we do which go towards providing these high quality opportunities. Feel free to contact us with your feedback, lets us know what you like and where you think there are opportunities to develop so we can continually improve what we do.
Investors In People: Report 2011
"City Care Partnership has a culture, and approach to managing people that contributes directly to its capability to manage change while providing very high standards of care. The skills and attributes of people are an essential resource in the mix that results in a core capability of adaptability, and people management practices result in excellent team working, motivation and commitment." Click to download the full report