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City Care Partnership
Improving the lives and outcomes for people with learning disabilities and Autism
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City Care is clearly a well established, highly respected and successful organisation within both the local and wider community, various inspectorates, staff, service users and their families have a very high regard for this company.
The ethos of care and support was there [at City Care Partnership], every bit as much for the employees, as for the service users.

Investors in People: a recent report.

I've been given lots of opportunities to take on new responsibilities and expand my skill set. I'm certainly never bored working here!

Sekai Seawell, Office Manager

The company genuinely puts strategies in place to help people make the most of themselves

Matt Donovan, Support Worker

It's not just the health and lifestyle benefits, research shows physical activity boosts self-esteem, mood, sleep quality and energy

Tom Foley, Qualified Walk Leader, City Care Partnership

I want all disabled people; whatever their age or background, to have the opportunity to fulfill their potential – to lead full and active lives that are valued by society.

Esther Mc Vey, MP Minister for Disabled People

The biggest single lesson we have learnt is that the earlier we support people in their own community, the greater their chance of succeeding in life.

I think the service is brilliant. I am very happy with the support I get from my support workers, they are great. We talk about my health plan and things I want to do all the time. I also have a job which I really like.

Anonymous client response to the Care Quality Commission inspection, 2013

Making PBS accessible

Making PBS accessible

The Central Support Team are currently creating an easy read/easy access information pack about City Care Partnership and how PBS is incorporated in the methodology of the organisation. This information will be placed onto the website and used to create a multimedia rich PDF document, so that the people we support and their families are aware of our organisational ethos and values.
In this way City Care will show examples of some of the documentation we produce to ensure PBS is incorporated into every aspect of our support model. Examples of the documents are accessible via quick links and introduced in a short video explaining their value to the individual. It will also explains the concept of PBS, how it works in City Care and what it means to the individuals supported.
The information is displayed within short pages in order to present the information as clearly  as possible. All text on the page can also be played as an audio file, whilst wherever possible videos are used to either clarify points on the page or as separate elements to reinforce the information on that page. These are spoken by individuals who are supported by City Care and have worked with us on the script and content.

PBS is central to the way we support and it is extremely important to us that the people we support have as much opportunity as possible to understand the way in which they will be supported. We are hopeful It will also a useful tool for individuals and families considering City Care as a support option, as the guide aims to provide the information on the organisation in a way that ensures all parties are actively involved in that decision.

Here are examples of the embedded videos from the Central Support Team introducing themselves and the concept of PBS:

 

CONTACT US

CONTACT US


For referrals, in the first instance, please telephone our Care Management Office: 0161 428 1086

For emergency referrals outside office hours please call our Outreach Support Team: 0161 495 7923

For non-urgent enquiries please use the form below:

FOR FAMILIES

FOR FAMILIES


If your child is facing transition to adult services we understand the fears and anxieties of that young person and their family. There are a lot of factors to consider and getting accurate information and support during transition is very important. We have successfully helped others through this process and whilst the challenges can seem daunting, they can also be exciting and rewarding for all involved. If you are in this position and are unsure of the way forward, we would be more than happy to discuss it with you.

QUALITY ASSURANCE

QUALITY ASSURANCE


City Care Partnership aims for the highest possible standards across the service we provide and in everything that we do. Quality runs throughout all areas from our service development, assessment of need, packages of support and the systems around them.

Our diverse range of person centred services offer something for everyone. We pride ourselves on being a transparent organisation and we are always willing to learn. This can be from the people we support; their families and friends; our support teams, actually we believe that we can learn from everyone we have contact.

Innovative Tenants Voices ensure that everyone has the chance to have their say and this is supported through Family Forums and questionnaires. Running alongside this is our Quality Assurance Manager does regular inspections, unannounced visits & audits of the services. We are registered with the Care Quality Commission and we are very proud to be fully compliant in all our areas of support.

Please feel free to explore our website and see some of the many things we do which go towards providing these high quality opportunities. Feel free to contact us with your feedback, lets us know what you like and where you think there are opportunities to develop so we can continually improve what we do.



Investors In People: Report 2011

"City Care Partnership has a culture, and approach to managing people that contributes directly to its capability to manage change while providing very high standards of care. The skills and attributes of people are an essential resource in the mix that results in a core capability of adaptability, and people management practices result in excellent team working, motivation and commitment."
Click to download the full report

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